• Support system monitoring infrastructure and ensure all supported servers with monitoring agents are installed and configured properly
• Solve critical technical issues, emergency troubleshooting, and post-mortem analysis
• Manage and support the upgrade on the new system, deployment and maintain smooth system operations
• To provide day-to-day operations, administration, tuning, and capacity management of midrange system to ensure good performance.
• To resolve all midrange system incidents and issue within the agreed timeline.
• To perform operation fault analysis and provide recommendations for improvement.